Core services overview

Cardinal Security Limited (CSL) was formed in 2003 and has grown to be a recognised as a company to deliver dynamic and innovative security solutions throughout the UK.

The company was acquired by Security Property Group in 2017 to enhance SPG’s offering to the commercial property sector. CSL is a supplier of technological solutions, highly trained security officers, all supported by our 24/7 Intelligence centre providing meaningful data on performance and efficiencies.

CSL is an ACS approved contractor audited through the SIA and are ranked within the top 5% of all security providers in the UK, which benchmarks our quality within the industry and shows us as best in class.

intelligence center

Key personnel

Simon Chapman | Chief Executive Officer

Simon joined Cardinal Security from Lodge Service, where as managing director he doubled the growth of the company in less than eight years. Prior to that, Simon was sales director at G4S Security Solutions, and sales and marketing director at Checkpoint Systems, where he worked for almost 17 years in the UK and abroad. 

Cardinal Security has gained an enviable reputation for its work within the retail, distribution and logistics industries. Simon’s primary objective is to ensure that the company is the security solutions provider of choice for these sectors and others by delivering an exemplary service and ensuring that we employ the industry’s most highly trained, dedicated, trusted and motivated people. 

As part of Simon’s business ethos, he also wanted to ensure that his 2,000 plus colleagues feel that they are part of an organisation where they are appreciated for what they do and that their voices can be heard. This is entirely logical, as well cared for employees will perform to the best of their abilities and become essential members of our customers’ teams.

Alongside this, Simon also wanted to ensure that Cardinal Security never lose sight of the basics by developing internal talent, making sure skill gaps are filled and ensuring that we do the job right first time. Therefore, colleagues across all departments and management levels will be supported and encouraged to communicate, so that that they can help create a stimulating and progressive environment to work in and feel valued for the contribution they make.

Simon recognises Cardinal isn’t simply paying lip-service to investing in it’s people, and he is determined to give them the knowledge and skills they need to grow as individuals and advance their careers.

Simon is determined to make a difference to our customers by enhancing opportunities for them to be more successful, increase sales, minimise losses and stay safe. With a new corporate structure in place, we will be taking Cardinal Security to the next level and delivering a more robust infrastructure to support our customers’ needs.

Graham Allison | Managing Director

Graham has been with Cardinal for 15 months and brings with him many year’s knowledge and experience within the security industry with many blue-chip organisations.

Previously Graham spent more than seven years in his role as Retail Director, UK and Ireland, for Securitas/Reliance.  He was responsible for the growth of this sector and has been heavily involved in the winning of multi-million-pound contracts with customers such as Asda, Sainsbury’s, Lidl, Aldi and Gap. 

Graham’s day to day role, however, concentrated on the management of this specialised sector, where he was accountable for an annual turnover of more than £96 million.  Graham also held the Retail director role with Reliance Security prior to the Securitas Acquisition; in this role he managed their flagship accounts, establishing a strong working relationship with the customers by driving service levels, innovation and service excellence. Graham was an integral part of the Sainsbury’s profit protection board

Through shrink/risk/process delivery Graham directed his team to deliver significant savings through ROI based on shrink processes and theft.  His team concentrated, with the support of Sainsbury’s, on over 1% of shrink stores to gain significant reductions. With Sainsbury’s buy in he was able use data from his data analyst to enable his team to target areas of failings in process and theft.

Graham has a solid grounding in the security industry, specialising particularly within the retail and distribution sectors. 

Natalie Clack | Central Services Director

Natalie is in charge of our Human Resources and Legal Department, along with her helpful and dedicated team. After previously working in the legal sector, Natalie started with Cardinal in 2010 as PA to the Director of Operations. Cardinal saw potential in Natalie straight away and she has progressed steadily through the company, moving from a PA to managing the administration department. In 2013,

Cardinal invested in Natalie by putting her through a Commercial Management course with the Institute of Commercial Management, which gave her the knowledge and skills to be become Cardinal’s dedicated Commercial Manager and Legal Advisor. Natalie then progressed to the senior management team as Central Services Director. Natalie is always keen to provide the best service and assistance from a central point to ensure the efficient running of Cardinal’s business. She has an excellent understanding of all of Cardinal’s processes, procedures, clients, and the industry, assists the Field Operations team with the knowledge and experience to provide best in class service to our clients.

Natalie is a great example of Cardinal’s dedication to the development, training and promotion of its’ employees. Natalie believes in a “one-team” approach and aims to make our Central Services Department a place where our colleagues can come to get advice, guidance and support at all levels in the business.

John Lockhart | National Operations Director

John has been with the Cardinal Security business for almost 4 years and in his current position as National Operations Director for 18 months.  In his current role John has responsibility for all operational, account management and service delivery aspects of the business, with a portfolio in excess £36M+.

Having been in the industry for over 25 years and at Director level for over 15 years, John brings a wealth of experience and industry knowledge to Cardinal Security. During this time John has supplied security solutions including pre-dominantly delivery of manned guarding across multiple sectors including, Retail, Commercial, Logistics, Manufacturing, Corporate, Construction, Maritime and Pharmaceutical.

John’s involvement in the delivery of service to the Pharmaceutical industry goes back and has remained for over 15 years, allowing him to gain an in-depth knowledge of this industry and the unique challenges and risks associated with it, from end to end involvement in the supply chain to the front-end delivery in high street environments.

Earlier this year, Cardinal saw a restructure in the business which John was at the forefront of. Bringing his knowledge and experience, John was able to assist in building a team that would enable Cardinal to deliver a service that we are proud of. 

Rob Taylor | Intelligence Centre Director

Rob brings a wealth of experience to Cardinal in loss prevention, audit compliance and risk management. He is a trained investigator with extremely good interpersonal skills.

Rob has a broad and balanced approach to the security industry with an excellent track record of client liaison. His background of loss prevention and sales combines to deliver a strong can-do yet diplomatic resolution to any situation.

He works throughout the business as a trouble-shooter particularly in relation to ad-hoc guarding. He has extensive geographical and demographical knowledge of the security industry challenges across the country.

His previous experience includes Loss Prevention Management roles at Comet and Dreams and The Early Learning Centre and more recently Head of Business Risk at a major financial institution.